Virtual Receptionist & Answering Services: Are They Really Worth the Hype?

[gronber]

Hey everyone, I’m looking into 24/7 virtual receptionist and answering services for my business. With our expanding client base, I’m considering these services to ensure we never miss a call and improve customer satisfaction. However, I’m skeptical about whether they live up to their promises. Does anyone have firsthand experience with these services? What should I look out for?

[mizunored]

I’ve used a 24/7 virtual receptionist service https://responsiveanswering.com for the past year for my dental practice. The biggest benefit has been the consistent availability for booking appointments and handling general inquiries. It’s been great for capturing leads outside regular office hours. However, there are a few downsides. Occasionally, the receptionists have struggled with more specific or technical questions, which sometimes requires a follow-up from me. Overall, it’s been a worthwhile investment, but it’s essential to set clear expectations and provide proper training to the service.

[gronber]

24/7 availability captures leads & books appointments, but some technical questions need escalation. Clear expectations & training are key. Overall, a win for patient service & our bottom line!

[mizunored]

While there have been occasional instances where more complex questions required follow-up, their overall performance has been impressive. We highly recommend them for practices seeking enhanced patient service and increased efficiency.